Helpdesk Overview
The internal support portal where tickets escalated by AI agents are tracked, assigned and resolved.
What is Helpdesk?
Helpdesk (helpdesk.aiinak.com) is Aiinak's internal IT and operations portal. When an AI agent anywhere in the platform — Iris in AiMail, the meeting agent, an ERP workflow — encounters something it cannot resolve on its own, it escalates the case to Helpdesk as a ticket with full context attached. Your IT staff pick the ticket up from there.
Because tickets are created by AI agents, they arrive pre-triaged: the agent includes what was attempted, the relevant conversation or email context, and a suggested priority. Staff spend their time fixing, not gathering information.
Helpdesk is for your organization's internal IT staff, hardware engineers, managers and admins — not for end customers. Customer-facing support flows through AiMail shared mailboxes instead.
Main views
My Assigned Tickets
Your personal workload, sorted by SLA urgency, with real-time deadline warnings.
All Open Tickets
The full queue across the team — visible to managers and admins for load balancing.
Recently Resolved
Closed tickets with their resolution notes, useful for spotting repeat issues.
Helpdesk ships with full dark mode — toggle it from your profile menu.